Shipping & Delivery
Your Personal Care Essentials, On Their Way
Thank you for shopping with xjttrading. Here is a quick guide to checking delivery information and getting help with your shipment.
Before You Order
Check the delivery information provided for your destination before completing your purchase. Review the delivery method, shipping charge, and any estimated timing shown with your order.
Your Delivery Details
Please enter your full delivery address carefully, including your apartment or unit number, postal code where applicable, and contact details. Check these details again before submitting your order.
Understanding Delivery Estimates
Order preparation and transit are separate stages of delivery. Refer to the information provided with your order for any available estimates. If you need your items by a particular date, contact us before purchasing to ask about available options.
Following Your Shipment
If tracking information is provided with your shipment, use the tracking link to view the carrier’s latest updates. Keep your order confirmation handy so you can refer to your order details when asking for help.
Need to Correct an Address?
Contact us as soon as you notice an error and include your order number and the correct delivery details. Ask whether an update is still possible before assuming that the address has been changed.
A Delayed or Missing Delivery
Review any available tracking updates and check that the delivery address on your order is correct. If a parcel is marked as delivered but you cannot find it, check with other members of your household or your building’s reception, then contact us for help reviewing the issue.
Damaged or Incorrect Items
If something appears damaged or you receive the wrong item, keep the packaging and take clear photos of the parcel and its contents. Contact us with your order number and a description of the issue so we can review it.
Questions About Your Delivery?
Use the contact details provided in our store or your order communications. Include your order number and a brief explanation of your question. Please do not send passwords or payment card details.