FQA

Frequently Asked Questions

Have a question about your personal care routine or your order? Start here.

How do I choose the right product?

Start with your hair or skin type, your personal preferences, and the needs you want to address. Review the product description, ingredient information, and directions before choosing. If you have a known allergy, check the product label carefully.

Where can I find ingredients and directions?

Check the product page and the product packaging for available ingredient details and instructions. If you need information that is not listed, please contact us before purchasing.

Are all products suitable for sensitive skin or scalp?

Suitability varies by formula and individual sensitivity. Do not assume that every product is suitable for sensitive skin or scalp. Review the label and any warnings, and ask a qualified healthcare professional if you have concerns.

How often should I use a product?

Follow the directions on the product label. Recommended use can differ between formulas, so avoid applying the same routine to every product.

Can I use several products together?

This depends on the formulas and their instructions. Check the labels for compatibility guidance and warnings. If you are unsure, consult a qualified professional before combining products.

How should I store my personal care products?

Follow the storage instructions on the packaging. Keep containers securely closed and observe any expiry date or period-after-opening symbol.

Where do you ship, and what does shipping cost?

Review the shipping information available in our store. For your delivery address, check the available delivery options and charges at checkout before placing your order.

When will my order arrive?

Review any delivery estimate provided during checkout or in your order communications. Timing can vary by destination and delivery method; an estimate is not a guaranteed arrival date.

Can I change or cancel an order?

Please contact us as soon as possible with your order number and the change you would like to request. Changes and cancellations are not guaranteed, particularly once an order has been processed or dispatched.

Can I return a product?

Please review our refund policy before purchasing or sending anything back. Return eligibility, conditions, and any applicable time limits are governed by that policy. Contact us if you need help understanding how it applies to your order.

What if an item arrives damaged or incorrect?

Please contact us with your order number, a description of the issue, and clear photos of the item and packaging. Keep the item and packaging while the issue is being reviewed.

How can I get more help?

Use the contact details provided in our store or your order confirmation. For an order-related question, include your order number and a brief description of what you need. Never send payment card details or passwords.